Quickr hotfix adventures
July 28, 2010 1 Comment
A colleague of mine, Ben Williams, has been working extensively over the last few weeks with IBM to resolve a Quickr 8.2 instability issue for a customer. The initial fix was upgrading from fix pack 11 (220.127.116.11) to fix pack 12 (18.104.22.168), this didn’t resolve the issue and actually created a new one; creating a Quickr Place from a Lotus Connections Community failed and produced the following error – “Failed to create or update an associated application.” (fig. 1)
IBM provided a Quickr hotfix – 14-003a – which resolved the new issue (not the original issue though) but during the testing of it two new issues where discovered.
1. The Quickr Place widget in Lotus Connections Communities stopped working.
2. Disconnecting a Quickr Place from a Community caused Quickr to crash.
IBM quickly (no pun intended) gave us another hotfix – 14-005a – to resolve the two new issues unfortunately the Quickr Place widget for Lotus Connections Communities created whilst hotfix 14-003a was installed were still broken (thankfully this was only test Communities and Places), these Places needed to be disconnected from the Community and then deleted (qptool remove -cleanup) from Quickr.
The support and assistance from IBM has been good and the rollback to fix pack 11 was always an option, but the moral of the story is make sure you test hot fixes and for Quickr if your using Lotus Connections test the Connector functionality as well.
Meanwhile Ben and IBM are still working on the original issue of the Quickr 8.2 instability…..